Subscription & Service Agreement

This Subscription & Service Agreement (the “Agreement”) governs use of Brokerage Got Back (the “Software”) by brokerages, transaction coordinators, salespersons, wholesalers, attorneys, employees, and any other subscriber (“you” or “Subscriber”). By creating an account, accepting an invitation, or paying a subscription fee, you agree to these terms.

1. Month-to-Month — No Long-Term Contract

• There is no long-term contract. Your subscription is month to month and renews automatically each billing period until you cancel.
• You may cancel at any time from Back Office → Billing. Cancellation takes effect at the end of the current paid billing period.
• Per-file, per-closing, and add-on charges are billed as incurred and are separate from the monthly subscription fee.

2. No Refunds

• All fees are non-refundable. This includes monthly subscription fees, per-closing and per-file fees, add-on modules, printing and marketing orders, and any third-party service fees ordered through the Software.
• No partial-month, prorated, or unused-time refunds or credits are issued upon cancellation, downgrade, or suspension.

3. Payment Failure and Suspension of Access

• If a monthly payment does not go through, your account enters a 10-day grace period beginning on the date of the first failed payment attempt.
• If payment is not successfully completed within those 10 days, access to the Software is cut off automatically until the balance is paid in full.
• Suspension does not cancel your subscription or waive amounts owed. Data is retained during suspension in accordance with our retention practices, but you will not be able to access, download, or export it while access is suspended.
• Access is restored automatically once a payment succeeds. Repeated failures may result in termination of the account.

4. Your Own Copy of Transaction Documents

• You are highly encouraged to download your transaction documents at closing and store them in your own system — for example Google Drive/Docs, Dropbox, another document management platform, or your own computer hard drive.
• Keeping an independent copy protects you in the event of an audit, investigation, complaint, or litigation, and in the event your account is cancelled, suspended for non-payment, or otherwise closed.
• Brokerage Got Back is a workflow and coordination tool. It is not your system of record and is not a substitute for the recordkeeping your state license law, brokerage policy, or E&O carrier requires of you.
• You remain solely responsible for retaining files for the period required by your state real estate commission, brokerage, and applicable law.

5. Insurance

• Although Brokerage Got Back carries its own insurance, we strongly suggest that all transaction coordinators, wholesalers, attorneys, salespersons, and brokerages carry their own insurance — including errors & omissions (E&O), general liability, and, where appropriate, cyber liability coverage.
• Our insurance covers our company only. It does not extend to you, your business, your agents, your clients, or your transactions, and it is not a substitute for your own coverage.

6. Accounts, Roles, and Responsibility

• You are responsible for all activity under your account and for the accuracy of the data you and your invited users enter.
• Account owners control which modules, files, and permissions invited users receive, and are responsible for removing access when a relationship ends.
• You will comply with all applicable license law, MLS and NAR rules, brokerage policy, and fair housing and advertising requirements.

7. Third-Party Services

Services ordered through the Software — including e-signature, NHD reports, home warranties, printing, email, calendar, and payment processing — are provided by third parties under their own terms. We are not responsible for their performance, pricing, or availability, and amounts paid to or through those providers are non-refundable.

8. Changes to This Agreement

We may update this Agreement from time to time. Continued use of the Software after an update takes effect constitutes acceptance of the revised terms.

Questions? Contact hello@brokeragegotback.com.